Highwater Restoration
Call 24/7 · (385) 354-5813
90-minute on-site guaranteeFree inspectionsFree leak detection24/7 emergency responseFull insurance claim management90-minute on-site guaranteeFree inspectionsFree leak detection24/7 emergency responseFull insurance claim management
Home/Resources/Blog
The Highwater blog

Field notes from Utah restoration crews

Seasonal risks, real jobs, and plain answers about insurance, written by the people who answer the phone at 2 a.m.

New posts twice a month · 4 published
Basement drywall flood-cut above the sewage line during cleanup
Latest
Emergencies

Sewage backup in the basement: the first 24 hours

What to shut off, what not to touch, what your policy likely says, and why raw sewage is never a shop-vac job.

JM
Jake Morales
September 24, 2026
·
7
min read
Read the post
All posts

Recent from the field

AllEmergenciesPreventionInsurancePark City
Bathroom demolition during a sewage backup cleanup
Emergencies
September 24, 2026

Sewage backup in the basement: the first 24 hours

What to shut off, what not to touch, what your policy likely says, and why raw sewage is never a shop-vac job.

Jake Morales
·
7
min read
Air movers drying a room after a burst pipe
Prevention
September 10, 2026

The October freeze checklist for Wasatch homes

One afternoon before Thanksgiving prevents most of the January calls we get.

Highwater field team
·
5
min read
Thermal camera showing moisture in a wall during inspection
Insurance
August 27, 2026

What to say on the first call to your insurer

Four things that start the claim cleanly, and two that slow it down.

Dana Whitaker
·
6
min read
Containment set up in a vacant home during mitigation
Park City
July 30, 2026

Second homes in Park City: the off-season water risk

Why a leak in an empty house runs for days, and the monitoring setup that catches it.

Highwater field team
·
6
min read

No posts match that yet.

Call (385) 354-5813 and ask a technician directly, or send the question below and it may become the next post.

Load more posts
Question for the field team?

Ask it here. It might become the next post.

Reading is good. A five-minute call with a technician who’s seen your exact problem is better.

24/7
A human answers
5 min
Callback promise

When you submit, our on-call team gets a text instantly. You'll get a confirmation text right away.

Got it. We’re calling you within 5 minutes.

Keep your phone nearby. If water is still spreading, shut off the main valve now, it’s usually in the basement or crawl space, on the street-facing wall.

Oops! Something went wrong while submitting the form.

Reading during an actual emergency?

Stop reading. Call, we’ll walk you through it live.

Call 24/7 · (385) 354-5813or request a callback
CALL 24/7 (385) 354-5813