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Biohazard and trauma scene cleanup
Biohazard and trauma scene cleanup · 24/7

Biohazard and trauma scene cleanup in the Salt Lake Valley & Park City, Utah

If you are dealing with a death or a trauma scene, you should not have to manage the cleanup as well. Call us and we will take it from here.

IICRC certified firm
Licensed & insured in Utah
Direct insurance billing
★★★★★on Google

When you submit, our on-call team gets a text instantly. You'll get a confirmation text right away.

Got it. We’re calling you within 5 minutes.

Keep your phone nearby. If water is still spreading, shut off the main valve now, it’s usually in the basement or crawl space, on the street-facing wall.

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While we’re on the way

What to do first

1

Leave the area alone

There is no need to touch anything. Blood and other fluids carry pathogens, and cleaning without protection puts you at risk.

2

Close off the room

Shut the door and keep children and pets out. If the HVAC serves that room, leave the system off until we have looked at it.

3

Call when you are ready

Nothing has to be decided today. We work around law enforcement and the coroner, and we do not begin until the scene has been released.

Not sure what happens next? Call (385) 354-5813 and we will talk it through at whatever pace you need.

What’s included

What the cleanup includes

  • Coordination with law enforcement or the coroner, and confirmation the scene has been released before we begin.
  • Containment of the affected area so nothing spreads through the rest of the home.
  • Removal and disinfection of blood, body fluids, and other biohazard material.
  • Removal and replacement of flooring, subfloor, or drywall that fluids reached and can't be saved
  • Regulated waste handling, tracked and disposed of to bloodborne pathogen standards
  • Reconstruction under the same scope, one company to move-back-in
Surface by surface

Surface by surface, room by room

Surface
What fluids do
Our treatment
Flooring & subfloor
Fluids soak into seams and can't be verified clean
Cut out and replaced when saturation reached the subfloor
Drywall & framing
Porous material holds contamination below the surface
Removed and replaced where fluids reached it
Hard surfaces & fixtures
Contamination sits on the surface
Cleaned and disinfected to bloodborne pathogen standards
Textiles & contents
Fluids and odor bind to fabric and porous items
Assessed item by item; cleaned when possible, disposed of when not
Large-loss documentation is the claim.
A biohazard or trauma claim can be one of the largest files a family ever opens: structure, contents, and additional living expenses all at once. We document the scene room by room, photograph before anything moves, and scope it in Xactimate, so your adjuster has what they need from the first visit. On a covered biohazard claim, our goal is nothing from you past your deductible.

The situations we are called to

Every call is different, but most fall into a handful of situations. We work across Salt Lake City and Park City, and we arrive without drawing attention.

Sealed and contained room being decontaminated after a trauma scene

Trauma & crime scene

Cleaning and decontamination after a violent death or serious injury.

Crew in protective gear working in a home after an unattended death

Unattended death

Homes where someone passed alone and was found some time afterward.

Cluttered rooms being sorted and cleared during a hoarding cleanup

Hoarding conditions

Homes that need sorting, clearing, and sanitizing before they are livable.

Chemical residue being wiped from a wall and door frame

Chemical residue

Tear gas, fingerprint powder, and other residues left behind.

Affected flooring cut out and the area disinfected

Blood & body fluids

Removal and disinfection of anything fluids have reached.

Subfloor and framing treated at the source for lingering odor

Lingering odor

Odor settles into subfloor and framing, so we treat the material itself.

One event, three losses

A scene is more than what you can see

What is visible is usually the smallest part of it. Fluids reach flooring, framing, and belongings, so we scope all three together under one plan instead of cleaning only the surface.

Loss 1

Surfaces & structure

Hard surfaces are cleaned and disinfected. Flooring, subfloor, and drywall that cannot be saved are cut out and replaced.

Structural repair →
Loss 2

Odor & residue

Odor lives in the material rather than the air, so it is treated at the source and not covered over.

Odor removal →
Loss 3

Belongings

Some items can be cleaned and returned to you. Others cannot, and we will tell you plainly which is which.

Contents cleaning →
The High-Water Line

The same careful process, every time

Call
A real person answers 24/7 and dispatches the nearest crew.
Assess & map
Thermal imaging and moisture mapping of every affected assembly.
Extract & dry
Truck-mount extraction; air movers and dehumidifiers set the same visit.
Monitor daily
Readings logged every day until materials hit dry standard.
Document & close
Xactimate scope to your adjuster; we bill insurance directly.
From recent jobs

How the work is carried out

Arrival

We walk the scene and explain the plan.

Containment

The area is sealed so nothing spreads through the home.

Decontamination

Removal and disinfection, in full protective gear.

Cleared

Regulated waste removed, air treated, the room left clean.

Proof

What families have said

Read all reviews →
★★★★★

“Kitchen fire, whole-house smoke. They boarded up that night and the inventory they built made the contents claim painless.”

Denise

Kitchen fire, Taylorsville

★★★★★

“The smell was in everything. Thermal fogging and the contents treatment actually got it out, we were braced to sell.”

Aaron

Smoke damage, Millcreek

★★★★★

“Electrical fire while we were out of state. Board-up, daily updates, and rebuild, we never flew back early.”

Ruth & Val

Fire loss, Jeremy Ranch

Why Highwater

Why families call us for this work

One company handles the whole scene, from the first walkthrough to the repairs, with the documentation your adjuster needs.

Unmarked vehicles

We come in unmarked vehicles and plain clothing. Neighbors do not need to know why we are there.

Cleanup through repair

Decontamination, contents, and reconstruction under one roof, one schedule, one point of contact.

Regulated disposal

Crews trained to bloodborne pathogen standards, with all regulated waste tracked and lawfully disposed of.

Odor treated at the source

Residue is removed first, then odor is treated in the material itself and checked before repairs begin.

Insurance claims

Insurance often covers this work

Homeowner policies often cover trauma and biohazard cleanup, though the wording varies by carrier. We document the scene, scope the work in the format adjusters use, work with any carrier, and bill them directly, so on a covered claim your deductible is normally all you are asked for.

$0
Beyond your deductible
Any
Carrier, no network needed
Photographs and notes documenting the scene for the insurance claim

How your claim goes, step by step

1

Document before we start

Photographs and notes of the scene before anything is moved.

2

Room-by-room inventory

Every affected item logged for the contents side of the claim.

3

Scope in Xactimate

Structure, contents, and living expenses, in the format your adjuster uses.

4

Coordinate & bill direct

We answer the adjuster’s questions and bill your insurer for covered work.

5

You pay only your deductible

On a covered claim, that is your real out-of-pocket, and you know it up front.

Typically covered

Cleanup and decontamination after a death or injury in the home, replacement of materials that cannot be saved, and additional living expenses while you cannot stay there.

Watch the fine print

Some policies cap trauma cleanup at a set dollar amount, and a home that has been vacant can be treated differently. We check the wording early and document to protect the claim.

$0 out of pocket, beyond your deductible
On a covered fire claim, our goal is nothing from you past your deductible.
Every carrier, no network required
We work for you and with any insurer. Direct billing and Xactimate scopes on every claim.
Ask about living expenses
If you are displaced, your policy likely covers lodging and meals. We help you document ALE from day one.

If it helps, we can read through your policy language with you, including the additional living expenses side.

Homes & businesses

Residential and commercial biohazard cleanup

Whether it is a family home in Sandy or a workplace in Salt Lake City, the same containment, decontamination, and documentation apply to both.

Homes & second homes

Primary residences, rentals, and the second homes we secure and watch over in Park City and Deer Valley while owners are away.

For second-home owners →

Commercial & multi-unit

Offices, retail, restaurants, HOAs, and multi-unit buildings, with after-hours crews and scheduling that keeps the work out of view.

Commercial restoration →
Where we work

Coverage across the Wasatch Front and Back

We work from two local bases, one in the valley and one in the mountains. A real person answers at any hour, day or night.

90 min
Typical on-site time
24/7
A human answers
2
Local Wasatch bases
Park City and the Wasatch Back

Park City & the Wasatch Back

From our Prospector Ave base, for homes, rentals, and second homes up in the mountains.

The whole Wasatch Back →
FAQ

Questions we hear

Does homeowners insurance cover biohazard and trauma cleanup?
Often, though the wording varies by carrier. We document the scene, scope the work the way adjusters expect, and bill directly, so on a covered claim your deductible is normally all you're asked for.
Do I need to clean anything before you arrive?
No. Leave the room closed and untouched. Blood and body fluids carry pathogens, and cleaning without the right protection puts you at risk.
How soon can you start?
As soon as the scene is released by law enforcement or the coroner and you're ready. Nothing has to be decided the same day you call.
Will anyone know what happened?
We arrive in unmarked vehicles and plain clothing. Neighbors don't need to know why we're there.
What happens to items that can't be saved?
We tell you plainly which belongings can be cleaned and returned and which cannot. What can't be saved is disposed of as regulated waste, tracked and handled to bloodborne pathogen standards.
Do you handle hoarding cleanups too?
Yes. Sorting, clearing, and sanitizing a home that has become unsafe to live in is one of the more common calls we get.

When you are ready, we are here

Call and tell us only what you need to. We will handle the cleanup from there.

CALL 24/7 (385) 354-5813