If a covered loss makes your home unlivable, your policy helps pay to live somewhere else. Most families never use it, and undercollect when they do.
Every claim is different
Every loss is unique, and what your policy actually pays depends on three things: your specific coverage, how quickly the damage is reported and mitigated, and the documentation package your insurer receives. Treat this guide as education, not a coverage promise. We help homeowners get all three right, starting with the first call.
ALE (sometimes “Loss of Use,” Coverage D) reimburses the extra cost of living away from home during covered repairs: the hotel or short-term rental, restaurant meals beyond your normal grocery spend, added commuting mileage, pet boarding, laundromat runs. The operative word is additional, your normal mortgage and grocery bills continue and aren’t reimbursable; the delta is.
Two conditions: the loss is covered, and the home is uninhabitable, no functioning bathroom, no safe water or power, Category 3 contamination in living space, or drying/rebuild that makes occupancy unreasonable. Partial losses are judgment calls: a family of five with one working bathroom and drying equipment roaring in the kitchen has a real ALE argument. We document habitability factors in the job file precisely because this call gets made on paper. (What makes water Category 3? The category guide.)
Displaced right now? Ask what ALE should be covering
No pressure, no truck rolled, just an honest read on your situation.
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No pressure, no truck rolled, just an honest read on your situation.
Five-minute callback, honest advice, zero obligation. That’s the whole pitch.
Keep your phone nearby. If water is still spreading, shut off the main valve now, it’s usually in the basement or crawl space, on the street-facing wall.