Your trust matters to us. Here is how Highwater collects, uses, and protects the information you share when you reach out or browse our site.
Questions about your data?
privacy@highwaterrestoration.comHighwater Restoration (“Highwater,” “we,” “us”) respects your privacy. This policy explains what we collect when you call us, submit a form, or browse our website, how we use it, and the choices you have. It applies to our website and to the information we handle while responding to a restoration job across the Salt Lake Valley and the Wasatch Back.
Information you give us. When you call, text, or fill out a form, we collect your name, phone number, email, property address and ZIP, a description of the damage, and any photos or documents you choose to send. If you become a customer, we also handle the details needed to complete the work and support your insurance claim.
Information we collect automatically. Like most websites, we log your device and browser type, IP address, the pages you view, links you click, the site or ad that referred you, and campaign parameters, using cookies and similar tools.
Information from others. We may receive information from your insurance carrier or adjuster while working your claim, and from referral partners such as plumbers, agents, inspectors, or property managers who send you our way.
We use your information to:
The phone numbers on this site may be tracking numbers that connect straight to us while recording which ad or page sent your call. Calls may be recorded or monitored for quality and training.
If you give us your mobile number, we may text you about your request or job. Message and data rates may apply, and message frequency varies. Reply STOP to opt out or HELP for help at any time.
We keep lead and customer records as long as needed to do the work, support your claim, and meet legal and insurance requirements, then dispose of them securely. You can ask us to delete your contact information at any time, and we will, unless we are required to keep it.
We take reasonable administrative and technical steps to protect your information. No website or internet transmission is ever perfectly secure, so please avoid sending sensitive details you would not want transmitted online.
You can unsubscribe from marketing emails with the link in any message, reply STOP to texts, or simply call and ask us. Utah residents have rights under the Utah Consumer Privacy Act, including the right to access, delete, and opt out of the sale or targeted-advertising use of personal data.
To make a request, email privacy@highwaterrestoration.com. We will verify your request and respond within the timeframe the law requires.
Our site is intended for adults and is not directed to children under 13. We do not knowingly collect their information. If we learn that we have, we will delete it.
Our site may link to insurers, partners, or resources we do not control. Their privacy practices are their own, so please review their policies before sharing information with them.
We may update this policy as our practices or the law change. When we do, we will post the new version here and update the effective date at the top of the page.
Questions about your privacy or this policy? We are glad to help.
Highwater Restoration
Email: privacy@highwaterrestoration.com
Phone: (385) 354-5813
Salt Lake Valley HQ, based in West Jordan
Park City office: 2078 Prospector Ave, Park City, UT 84060
