90-minute on-site guaranteeFree inspectionsFree leak detection24/7 emergency responseFull insurance claim management90-minute on-site guaranteeFree inspectionsFree leak detection24/7 emergency responseFull insurance claim management
Highwater’s valley crew is based in West Jordan. When your basement floods or a pipe bursts, we’re minutes away, not dispatched from across the county.
Keep your phone nearby. If water is still spreading, shut off the main valve now, it’s usually in the basement or crawl space, on the street-facing wall.
Main valve is usually in the basement or crawl space on the street-facing wall. Turn clockwise until it stops.
If outlets or the panel are anywhere near standing water, flip the breaker for that zone, or leave it and tell us.
If the water is gray or smells foul, don’t circulate air. Keep kids and pets out and close the door.
Unsure about any of these? Call (801) 459-2437 and we’ll walk you through it while the crew drives.
Service-area coverage across the whole valley, we come to you. Drive-time tiers below are real medians from our base, not marketing rounding.
Park City or the Wasatch Back? Our Prospector Ave team covers you →
Extraction, drying, and documentation, the core, 24/7.
Pump-out, drying, and salvage, inches or feet.
Shut-off help now, wall-cavity drying after.
Certified Category 3 containment and sanitation.
Containment, removal, and clearance testing.
One company from mitigation through rebuild.
West and southwest valley neighborhoods sit on some of the county’s highest groundwater. When the snowpack lets go in April and May, sump pumps run around the clock, and the year’s first hot week is our busiest for flooded basements. If your pump is older than five years, test it before the melt, the sump guide shows how.
Pre-1970 homes in Salt Lake City, Murray, and Millcreek still carry original galvanized supply lines. They corrode from the inside out, so the first visible symptom is often the failure itself, a pinhole spraying inside a wall for days. Brown water and falling pressure are the warning signs worth a plumber’s look.
Daybreak and Herriman’s newer subdivisions were built fast, on graded hillsides, with plumbing runs under the slab. A slab leak can run for weeks before flooring telegraphs it, and many of these homes depend entirely on one sump pump with no battery backup. We see both failures weekly.
Mature trees over mid-century clay laterals in Murray, Millcreek, and Holladay find every joint. The first warm storm of the year backs up through the floor drain, Category 3 water in a finished basement. A camera inspection every decade is cheap insurance; the cleanup, when it happens, is our sewage cleanup crew.
The valley’s tanks live in upstairs utility closets and finished-basement corners, and most fail after year ten, quietly, at a fitting or the tank seam. A $30 leak alarm buys you the early call. Rumbling, rust-tinted hot water, and weeping fittings mean it is time; the warning-signs guide covers all five signals.
July through September, afternoon cells drop an inch of rain in under an hour. Window wells fill, flat porch roofs pond, and clogged gutters send sheets down foundation walls. Clear the wells and gutters each June; if a storm wins anyway, storm damage restoration runs 24/7 all monsoon season.
The valley doesn’t get wet one way. Groundwater pushes up in the southwest, canyon wind tears at the east bench, tree roots strangle mid-century sewers, and the whole floor of it sits in earthquake country. Find your corner below, then read your city’s page for specifics.
West Jordan, South Jordan, Riverton, and Herriman sit over the county’s highest water table, and whole subdivisions ride on a single sump pump. When the melt runs April through June, a pump that hiccups floods a finished basement in an afternoon. Test yours before spring, the sump pump guide shows how.
Sandy, Cottonwood Heights, and Holladay take the brunt of canyon windstorms that strip shingles and flashing, and the next melt finds every opening. Steep bench lots also shed runoff straight at foundations. Wind-driven intrusion is a storm damage call, and it’s time-critical.
Murray, Midvale, Taylorsville, and Millcreek carry the valley’s mid-century housing stock: galvanized supply lines rusting shut and clay sewer laterals that cottonwood roots grow into. When a lateral blocks, the backup comes up the lowest drain, that’s a Category 3 cleanup, not a mop job.
Salt Lake City’s pre-war neighborhoods put plaster, brick, and original hardwood over basements that increasingly hold bedrooms and ADUs, so more of what you own lives at the lowest point in the house. We dry plaster and old-growth framing in place wherever possible, see flooded basement cleanup.
Herriman and Draper back onto dry grass foothills that have burned to the fence line in recent summers. Smoke works deep into homes that never saw flame, and burned slopes shed the next cloudburst as flash mud. Fire & smoke restoration and odor removal both start with a call.
Every city here sits on or near the Wasatch fault. The 2020 Magna quake snapped water-heater connections and cracked mains across the west side, most of the damage was water, not shaking. Strap your heater, know your main shutoff, and keep the first-hour checklist handy.
Nearly every house in the valley has a basement, and most of the damage we see happens below grade, where carpet pad, LVP, and framed walls soak up water fast. A finished basement gives water more to ruin than the main floor does: bedrooms, theater rooms, storage, the water heater itself. That’s why extraction speed matters more here than almost anywhere, every hour of standing water widens the demolition scope.
The valley’s water year is predictable, which means most of it is preventable. January and February hard freezes burst hose bibs and garage lines, the frozen pipe guide covers the cheap fixes. April through June, snowmelt raises groundwater and works sump pumps hardest. Late-summer monsoon cloudbursts drop an inch of rain in an hour and find window wells and low doorways. And October’s first freeze catches every sprinkler system that never got blown out.
Wasatch tap water is hard, and it shortens water-heater life. A heater that lets go dumps its tank and keeps refilling until someone shuts it off, one of our most common first calls (the warning signs are worth five minutes). Whatever the source, we document cause, moisture, and scope to insurance standards from the first visit, see how Utah claims work and what drives cost.
Don’t wait for a crew from across the county. Two local teams, on call.