90-minute on-site guaranteeFree inspectionsFree leak detection24/7 emergency responseFull insurance claim management90-minute on-site guaranteeFree inspectionsFree leak detection24/7 emergency responseFull insurance claim management
One direct line, a real response SLA, and documentation that keeps owners calm and claims clean, across every door you manage.
Not the public queue, a number your coordinators keep. A real person answers, pulls your building file, and rolls.
Response commitments in writing, by market and property type. If we miss one, you hear it from us first, with what we’re doing about it.
Every job produces two synchronized files: the owner’s claim-ready package and your operational record, scope, photos, readings, timeline.
Your coordinator uses the direct line; we pull the building file and roll.
Tenants scheduled and updated by us; owner and PM files stay synchronized.
Make-ready documented, SLA report delivered, rent loss kept to days.
Unit-to-unit water travel documented per unit so claims don’t tangle. STR losses worked between bookings, with honest calls on tonight’s habitability. HOA common-element losses documented board-ready. And one promise that matters more than any of it: a single point of contact per job. Your coordinator talks to one project lead from first call to closeout, never a call center, never “let me find out who has that file.”
Call
A real person answers 24/7 and dispatches the nearest crew.
Assess & map
Thermal imaging and moisture mapping of every affected assembly.
Extract & dry
Truck-mount extraction; air movers and dehumidifiers set the same visit.
Monitor daily
Readings logged every day until materials hit dry standard.
Document & close
Xactimate scope to your adjuster; we bill insurance directly.
Honest
If you don’t need us, we say so. No invented scope, ever.
Transparent
You see what we see: readings, photos, pricing, before work starts.
Great documentation
Meter logs, thermal images, Xactimate scopes. Files that stand up.
Quick, honest communication
Updates before you ask, bad news included, the same day.
Rapid response
Answered 24/7. On-site within 90 minutes across our service area.
Most portfolio disasters started as small losses with slow responses. These are the ones a standing protocol prevents.
Habitability complaints and rent withholding. Fast drying and honest habitability calls beat demand letters.
Tenant mold claims. Dry standard verified and recorded, unit by unit.
“Your vendor was slow” landing on your contract. A written SLA and time-stamped responses protect the management relationship.
A small leak becoming a full turnover. Contained early, most units never have to empty.
Nothing. No retainer, no volume commitment. It’s an operational setup, your buildings, access procedures, and reporting preferences on file, so the first hour of every loss isn’t spent asking questions we could have answered in advance.
Yes, per-unit scopes and files are the default on multifamily losses. Each responsible party gets documentation for exactly their piece.
Yes, but not a copy-pasted one: two crews, two bases (West Jordan and Prospector Ave), with cross-coverage on large losses. SLAs are set per market so they're real, not aspirational.
Yes. One number, per-building files, and the same SLA across the portfolio, with reporting split per owner.
Directly and politely: scheduling, access, and updates handled by us and logged for you. Your coordinators stay out of the middle.
One meeting. We collect building details, COIs, escalation contacts, and billing preferences. Then you have a protocol instead of a scramble.
Name, email, phone, done. Our partnerships lead follows up the same day with how referrals work in both directions.
Skip the setup, call the 24/7 line and we’ll open your account after the water stops.