On a covered claim with clean documentation, the honest answer is usually “your deductible, once.” Here’s where the exceptions hide.
Every claim is different
Every loss is unique, and what your policy actually pays depends on three things: your specific coverage, how quickly the damage is reported and mitigated, and the documentation package your insurer receives. Treat this guide as education, not a coverage promise. We help homeowners get all three right, starting with the first call.
Once per claim, not per trade, not per check, not per supplement. Mitigation, rebuild, and contents payments on one loss share a single deductible, typically netted out of the first payment. If separate invoices ever have you “paying the deductible” twice, something’s mislabeled, ask for the payment ledger.
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The premium savings between a $1,000 and $2,500 deductible often runs a few hundred dollars a year, meaningful, but remember you’re pricing a bad-week bill. Pick the number your emergency fund can absorb without delaying mitigation, because delay is the one cost that compounds. High-deductible households: pair it with the leak sensors and shutoff from our monitoring stack; you’ve effectively self-insured the first slice.
A $2,800 job against a $2,000 deductible returns $800 and adds a water claim to your CLUE report for ~7 years. We quote both paths on request, claim-documented or cash.
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Keep your phone nearby. If water is still spreading, shut off the main valve now, it’s usually in the basement or crawl space, on the street-facing wall.