90-minute on-site guaranteeFree inspectionsFree leak detection24/7 emergency responseFull insurance claim management90-minute on-site guaranteeFree inspectionsFree leak detection24/7 emergency responseFull insurance claim management
Unit-to-unit water protocol, board-ready reporting, and master service agreements built for condo density from Kimball Junction to Deer Valley.
Condo water losses aren’t restoration jobs with extra steps; they’re governance events. Which walls are common elements, whose policy responds, which owners are in Arizona until March, and why the second-floor owner’s attorney is already cc’d. We work these weekly in Kimball Junction and Snyderville condo stock and the large-home HOAs of Deer Valley and Promontory: trace the water path with thermal imaging, document each unit separately, coordinate access through your office, and hand the board a report it can act on in one reading.
Your MSA sets response SLAs and access protocol in advance, the 2 a.m. call skips every preliminary question.
Per-unit documentation, owner communication through your preferred channel, and containment that respects the neighbors still living there.
Common-element vs. unit-responsibility mapping, per-unit scopes, and a cost allocation your declaration language supports.
We never bill the HOA for unit-responsibility work or vice versa and hope nobody notices, the allocation follows your declarations, documented. We never discuss one owner’s claim with another owner, and we never let a board meeting be the first place bad news surfaces.
Honest
If you don’t need us, we say so. No invented scope, ever.
Transparent
You see what we see: readings, photos, pricing, before work starts.
Great documentation
Meter logs, thermal images, Xactimate scopes. Files that stand up.
Quick, honest communication
Updates before you ask, bad news included, the same day.
Rapid response
Answered 24/7. On-site within 90 minutes across our service area.
Community losses escalate socially as fast as they do structurally. These are the situations a standing relationship prevents.
A unit-to-unit leak becoming an owner dispute. Per-unit documentation splits responsibility cleanly between policies.
Mold in common elements. Fast drying and clearance keep it off the board agenda and the budget.
A loss growing into a special assessment. Contained early, losses stay insurance-sized.
The 2 a.m. scramble. A pre-agreed protocol replaces improvising with whoever picks up.
Nothing, it’s an operational document, not a retainer. Pre-agreed rates and procedures mean the emergency starts at step three instead of step zero.
With documentation, not opinions: the water path, the affected assemblies, and your declaration’s language, mapped together in the report. Where it’s genuinely ambiguous, we say so and document both readings of it.
Routinely, plumbers, roofers, and your maintenance staff. We handle mitigation and documentation; your plumbing partner keeps the repair. Rebuild can run through us or your GC, your call.
Yes, that’s the point. COIs, access notes, shutoff maps, and notification preferences on file, so the 2 a.m. call is execution, not discovery.
We document per unit and per policy, HOA master versus owner HO-6, so responsibility follows the governing documents instead of becoming a fight.
If you want us to. We present scopes and timelines in board-ready form, or route everything through you. Your call.
Name, email, phone, done. Our partnerships lead follows up the same day with how referrals work in both directions.
Skip the paperwork, call the 24/7 line, tell us you’re referring, and we’ll take it from there. Partnership setup can happen after the water stops.