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For insurance agents

Refer claims that make you look good

Your client’s worst week reflects on you. We answer fast, document to Xactimate standard, and keep you in the loop without you asking.

IICRC certified firmLicensed & insured in UtahDirect insurance billing★★★★★on Google
What your referral gets

The experience behind the recommendation

A response SLA you can quote

24/7 human answer; on-site within 90 minutes anywhere in our service area. Tell your client that number, we’ll live up to it.

Xactimate-standard files

Cause photos, moisture maps, daily drying logs, and a scope in the format the desk adjuster expects. Clean files close faster, and reflect well on the agent who referred them.

Proactive updates, both directions

Milestone updates to you and your insured without being chased: on-site, scope agreed, drying verified, closed. You’ll never learn about a problem from your client first.

How it works

How we work with insurance agents

1

Send the claim

Give your insured our number or text us theirs. A real person responds in minutes, with a confirmation to your office.

2

We mitigate & document

On-site within 90 minutes, cause documented day one, an Xactimate-standard file built as it happens.

3

You stay in the loop

Milestone updates through closeout: on-site, scoped, dried, closed. No chasing.

What we never do

We never inflate scope. No phantom line items, no “while we’re here” padding, no drying equipment billed past verified dry standard. Your carrier relationships and your E&O exposure matter to your book, a referral partner who games files is a liability wearing a logo. Our scopes stand up to desk review because they describe what actually happened.

CE classes, on the list

We’re building continuing-education sessions for Utah agents (water claims, documentation, mold coverage nuance). Ask below and we’ll notify your office when the first dates post.

Reasons to work with us

What a Highwater partnership does for you

We make you look good

  • Claims that resolve fast and clean reflect on the agent who referred
  • A quotable promise: answered 24/7, on-site within 90 minutes
  • You hear about milestones before your client calls you

We make your job easier

  • We walk your insured through first-notice details so you don’t re-explain
  • Milestone updates without chasing: on-site, scoped, dried, closed
  • CE sessions for your office as the program rolls out

Your clients come out ahead

  • Mitigation that keeps small losses small
  • Deductible-only outcomes on covered claims, billed direct to the carrier
  • Less displacement, less ALE, less drama at renewal
What makes us different

The way we work, in five words

Honest

If you don’t need us, we say so. No invented scope, ever.

Transparent

You see what we see: readings, photos, pricing, before work starts.

Great documentation

Meter logs, thermal images, Xactimate scopes. Files that stand up.

Quick, honest communication

Updates before you ask, bad news included, the same day.

Rapid response

Answered 24/7. On-site within 90 minutes across our service area.

Risk, removed

Accidents and risks this partnership prevents

A referral is your reputation on loan. These are the claim outcomes a vetted mitigation partner prevents.

A small loss ballooning. Fast mitigation protects severity, and your book’s loss experience.

Churn after a bad claim experience. The claim goes smoothly, the policyholder stays at renewal.

Coverage disputes from thin files. Cause documented day one, scope in the format the desk expects.

Mold exclusions triggered by slow drying. Verified dry standard before exclusions ever come into play.

FAQ

Questions we hear

Do you work with our preferred-vendor program?

We work for the policyholder, alongside any carrier. Our documentation meets or exceeds program standards, so files move without friction whether or not we’re on a panel.

How do referrals reach you?

However your office works: give the client our number, or send us their name and we make the first call within minutes, your choice per claim. Either way you get the milestone updates.

Do you work with all carriers?

Yes. We work with all insurance companies, document to Xactimate standard, and bill carriers directly on covered claims.

Will you tell my client something isn’t worth claiming?

Yes, and we’ll tell you too. If the damage is under deductible or drying-only, we say so before it becomes a padded scope that burns the client’s claim history.

How do I get status without chasing?

Milestone texts or emails to your office: on-site, scope agreed, drying verified, closed. You’ll know before your client calls.

Referral form

Sign up for referral info.

Name, email, phone, done. Our partnerships lead follows up the same day with how referrals work in both directions.

SLA
Quotable response
0
Inflated scopes, ever

Our partnerships lead sends the referral program details the same day.

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Client standing in water right now?

Call the 24/7 line, we’ll take it from here and keep you updated.

CALL 24/7 (385) 354-5813