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For second-home owners · Park City & the Wasatch Back

Water damage help for Park City second-home owners

Your property manager just called with bad news. Here’s exactly what happens next, wherever you are.

Call (435) 562-7327 or get a callback in 5 minutes

IICRC certified firm

Licensed & insured in Utah

Direct insurance billing

★★★★★on Google

Get help now

A real person calls you within 5 minutes

Got it. We’re calling you within 5 minutes.

Keep your phone nearby. If water is still spreading, shut off the main valve now, it’s usually in the basement or crawl space, on the street-facing wall.

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The remote-owner promise

You shouldn’t have to fly back to supervise a dry-out.

We meet your keyholder.

Property manager, neighbor, or gatehouse, you authorize once by phone, and access never waits on your time zone again.

Daily photos and moisture readings, to your phone.

Every visit produces photos and logged readings, texted or emailed the same morning. You see what we see, no wondering.

We coordinate the insurer, with you looped in.

Xactimate scope, adjuster walkthroughs, direct billing, cc’d to you, handled by us.

HWHighwater, your job threadDay 2 of drying · Deer Valley

Morning update: 14 readings taken. Master bath subfloor 19% → 14%. Wall cavities on track. Photos: [3 attached]

Highwater · 8:04 AM

Met your PM Kristen on-site 7:45. Equipment checked, all running. Tomorrow we expect the hallway to hit dry standard.

Highwater · 8:05 AM

Great, did the wine room stay dry?

You · 9:12 AM

Yes, verified again this morning, 3 readings, all baseline. It never took water. Documentation is in your claim file.

Highwater · 9:15 AM

A real day-2 update thread looks like this.

See it for yourself

A video walkthrough, so you can decide from anywhere

We work remotely as a matter of routine. Over FaceTime, Zoom, or a plain video call, a crew member walks you through the damage room by room, shows you the containment and drying equipment as it goes in, and explains what happens next, so you never have to fly in just to understand your own loss.

A live damage walkthrough. See the loss firsthand, on camera, the day we arrive.

The plan, as it happens. Containment, extraction, and the drying setup, explained while we place it.

Everyone on one call. Owner, property manager, and adjuster can all join when a decision needs to be made.

Just ask for a video walkthrough when you call, and we will set it up around your time zone.

Live walkthroughDeer Valley · 11:20 AM

Master bath, on camera with your crew memberYou

FaceTime, Zoom, or a quick video call, your choice.

Why vacant homes hit harder

Damage compounds quietly when nobody’s home.

An occupied home discovers a burst pipe in minutes. A second home discovers it at the next scheduled visit, which can mean days of water running through floor assemblies, walls, and whatever sits below. That head start is why vacant-home losses are bigger, moldier, and more scrutinized by insurers. One caution worth reading before winter: many policies carry vacancy or occupancy clauses that expect heat maintained, water managed, or regular checks when a home sits empty. Meeting those terms, and documenting that you did, is the difference between a routine claim and an argument. We build that documentation into every vacant-home job.

Prevention costs less than any claim.

The freeze-season checklist that prevents most of these losses takes one afternoon: the frozen-pipe prevention guide, and for empty stretches, the vacant-home guide.

FAQ

Questions we hear

Who lets you in if my manager is unreachable?

Whoever you designate, a neighbor, the gatehouse, a lockbox code given verbally at dispatch. We confirm access authorization by phone or text with you directly, document entry, and lock up behind every visit.

How fast do updates actually arrive?

Same morning as every site visit: photos, that day’s moisture readings against the drying goal, and what happens next. Text, email, or both. If something changes mid-day, you hear about it mid-day.

Can you handle the whole thing, mitigation through rebuild, before we’re back for the season?

That’s the usual request. Mitigation and reconstruction run under one scope and one schedule, timed to your return where the drying science allows.

Will my insurer treat a second-home claim differently?

Sometimes, vacancy clauses and maintenance expectations get read carefully on unoccupied-home losses. Our documentation covers the cause, the timeline, and your maintenance record, which is exactly what keeps those claims routine.

Can I get a video walkthrough instead of flying out?

Yes. Ask for a video walkthrough when you call, and a crew member will FaceTime or video-call you through the damage, the containment, and the drying setup, room by room. Your property manager and adjuster can join the same call when it helps a decision.

What if the house sits empty for months at a time?

We coordinate periodic checks with your property manager or caretaker and build a dated maintenance record, which is exactly what vacancy clauses ask for. Start with the vacant-home guide before your next long stretch away.

Can you bill my insurance directly while I’m out of state?

Yes. We produce the Xactimate scope, walk your adjuster through it in person or on video, and bill the carrier directly, copying you on everything, so you can settle from anywhere and pay nothing beyond your deductible.

Wherever you are

Tell us what your manager told you.

A real person calls you within 5 minutes, and we can be at the property while you’re still on the phone.

24/7

A human answers

5 min

Callback promise

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